Exchange, refunds & complaints

Returns

According to the Act of 2 March 2000 on protection of certain consumer rights, the Buyer, who is a consumer, has the right to withdraw from the agreement concluded through the Website of the Shop without giving any reason, submitting a written statement within 10 days from the date of receiving the subject of the order. 

Return of the subject of the order should be made immediately, not later than within 14 (fourteen) days. The PROOF OF PURCHASE and RETURN FORM shall be attached to the parcel. The shipping cost of the returned subject of the order (unless the goods are claimed) shall be borne by the Buyer. The Seller shall repay the amount of money for the returned subject of the order not later than within 14 (fourteen) calendar days from the delivery date.

Exchange

The Buyer may exchange the purchased goods within 14 (fourteen) days from the date of receiving the subject of the order. The costs of shipping of the returned subject of the order both ways shall be borne by the Buyer. The PROOF OF PURCHASE and RETURN FORM shall be attached to the parcel.Reklamacje

Complaints

The Seller answers to the Buyer for nonconformity of the goods purchased by the Buyer to the extent specified in the Act of 27 July 2002 on specific conditions of consumer sales and on the amendment to the Civil Code (Journal of Laws no. 141, item 1176 as amended). The Buyer shall have the right to report nonconformity of the goods with the contract within 2 years from the date delivery date if the Buyer informs the Seller about the determined  nonconformity within 2 months from determining it.

The www.alkemie.com online shop shall provide reply to the claim of the Buyer and inform them about further proceedings within 14 (fourteen) working days; a prerequisite for considering the complaint is to deliver the claimed goods along with the proof of purchase and description of the complaint;

In the case of considering the complaint in favor of the Buyer, the Seller will fix or exchange the claimed goods for full-valued ones. If the exchange is not possible, the Seller will refund the Buyer the amount of the claimed goods within 14 (fourteen) working days from the date of considering the complaint.

In the case of sending the complaint via Polish Post Office to the address: Alkemie Group, Okopowa 18, Jelenia Góra, the www.alkemie.com online shop shall refund the Buyer the cost of the shipment. The condition for refund is to provide the bank account number of the Buyer.

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